SHRM SHRM-SCP : Senior Certified Professional (SHRM-SCP)

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SHRM Senior Certified Professional (SHRM-SCP) SHRM-SCP Prüfungsfragen mit Lösungen:

1. 401(k) plan auto-enrollment for new hires

A) is not advisable from an employee relations standpoint; employees tend to feel deceived.
B) is not legal.
C) is a great boost participation and encourage financial responsibility among employees.
D) is a requirement of most retirement plans.

2. Which of the following action steps should the HR director take first in assisting the COO?

A) Meet with the division leaders to gauge their understanding of the focus teams and challenges they have experienced.
B) Sit in on the next focus teams, meetings to observe discussions and interactions.
C) Design an employee feedback survey to better understand the perspectives of the focus teams.
D) Facilitate a meeting between the COO and the division leaders to discuss obstacles and future timelines.

3. An HR department at a midsize company hosts regular manager meetings to provide updates regarding company structure practices, and policies. During the recent meeting, the HR director notified all managers of the company's new code of conduct policy and plans for an upcoming training about the policy. The policy explicitly states that managers must not form personal relationships with their direct reports. The HR director explains that the policy was created because concerns about fairness related to promotions and rumors about favoritism were beginning to cause conflict within some departments. Some of the managers express that training is not necessary, but they all agree to attend it. A few days after the training, the HR director receives a complaint from an HR employee who claims to have seen a manager and one of the manager's direct reports at a restaurant. The HR director was already concerned about this manager's judgment because the manager approved a promotion for the same direct report even though the direct report has documented performance-related issues. The HR director discusses the issue with the manager. In response, the manager criticizes the new policy and insists the relationship did not impact the direct report's promotion recommendation. The manager also states that the training was unclear and that other managers have the same opinion.
Which action should the HR director take first to address the claim that other managers believe the training on the code of conduct policy was unclear?

A) Offer to meet individually with each manager who needs clarification regarding the training.
B) Hire an external trainer to review the alignment of the policy with the training content.
C) Send an email to all managers to solicit detailed feedback about the training.
B Implement a survey to collect feedback on the effectiveness of the training from the managers

4. A new HR director is hired into the HR department of one at a midsize, engineering company. The HR director immediately notices that, unlike all other major departments, HR is never invited to any important meetings, or involved in strategic discussions. The president of the company sees the sole use of an HR department as meeting legal requirements and the core duties of the HR director are to onboard new employees, help them complete their paperwork and address employee complaints. The HR director sees several areas where HR can add value to the company such as improving employee engagement, automating various HR systems, and introducing a performance review process. The HR director recognizes that the company needs one to two additional HR employees to truly be able to implement these important initiatives.
When the HR director asks the president about the possibility of hiring two new HR employees, the president laughs and replies that one HR employee is costing the company more than enough.
While developing the performance appraisal system, several employees explain to the HR director that they largely work independently, making it difficult to provide ratings for others. What approach should the HR director propose to meet the needs of the company?

A) Restructure employees' work so that they work more collaboratively.
B) Ask managers to make ratings based on documentation and material provided by the individual employees.
C) Design a new performance management system focused on the achievement of individual goals tied to organizational goals.
D) Introduce more concrete performance criteria including the number of projects completed and client satisfaction ratings.

5. A group of seven managers is meeting to discuss restructuring the geographic areas that their sales teams support. They make a list of factors that will support the restructure as well as a list of what might hinder it. They then rate each factor depending on its importance.
What kind of decision-making tool are they using?

A) SWOT analysis
B) Force-field analysis
C) Multi-criterion decision analysis
D) Cost-benefit analysis

Fragen und Antworten: